Vertical Connect considers its consulting services as the initial phase of understanding your business needs and ascertaining how best to deliver services that will have positive effects on the operations of your business. This consulting will not only identify specific I.T/Technology issues that need to be addressed or understood, but will also deal with procedural and process aspects of your business that are making it difficult for you to get the most from your information systems. From these consulting services we deliver a report that details our findings and a portfolio of projects that will deliver your I.T/Technology and business requirements.
We are skilled in the installation and configuration of many medical and veterinary software systems and server technologies. We can provide software and system diagnosis services directly or via your local technical service supplier. This allows you and/or your supplier to tap into our extensive knowledge base in these areas.
Vertical Connect can provide software architecture services to design and document new software systems. We can then help you make decisions about whether to buy, customise or build your software and can utilise external and internal resources to implement the software. Our particular domain expertise is in clinical and small business software systems, but we have had experience with the development of other business systems.
Vertical Connect consultants have extensive expertise designing I.T/Technology systems. We carefully analyse your business requirements and design systems that deliver these requirements in an efficient and cost effective way.
Our considerable experience with Open Source solutions in Practice Management, Digital Imaging, Office Productivity and other systems allows us to to offer greater cost saving opportunities while maintaining business productivity.
We also understand that the modern veterinary practice needs to integrate with many other systems including internal and external laboratories, digital radiography systems and wholesalers so we have developed a suite of solutions and very close working relationships with these industry partners. See our Partner Page for further details.
Vertical Connect also specialise in providing advice to practices building a new practice or upgrading their premises. We can work closely with your architect and/or builder on all your specific data cabling, telecommunications and business continuity needs.
Our Services include:
"We have been using Open VPMS for close to 10 years in our practice, and have found the team at Vertical Connect to be invaluable in getting the most out of the software. They are prompt and patient with our requests for help. In particular Asha has been excellent in facilitating upgrades, ironing out bugs and generally being incredibly helpful - there are many improvements we have made over the last couple of years that we couldn't have done without her expertise. Highly recommend Tony, Lisa, Asha and the Vertical Connect Team if you wish to get the most out of your Open VPMS software."
"Tony and his team designed and installed our first server and operating environment 12 years ago and have been with us ever since advising on major system upgrades, OpenVPMS updates and secondary provider interfaces such as Smartflow Sheet and Cubex. Our practice is heavily reliant on IT systems and the Vertical Connect team have been a fantastic support. "
"We recently used the services of Vertical Connect to assist with the implementation of a new Patient Reminder system. Many changes were necessary and the support that Asha Bauer provided was invaluable. My queries were always responded to in a timely fashion and Asha’s thoroughness and follow up was excellent. Since the implementation of the reminder system Asha has become my ‘go to’ person for any software problems and she never lets me down."
"We have used Vertical connect for a number of years. Tony & Asha have provided us with great support. We are not the IT experts - they are. They work with us to help us achieve the outcomes we need."
"I first came into contact with Tony De Keizer in 1989 when we became only the 2nd veterinary practice in WA to computerise. Initially just using the Network software for accounts I was brutally introduced into a world with its own language and jargon, the computer age. Thanks to Tony, who incidentally has been the only computer guru I have even partially understood, we moved on to full integration 18 months after the accounts package, with case histories and the whole deal. It has been a love-hate relationship for me but from the outset I fully realised the obvious benefits of computerisation and whilst I still struggle with typing, I really value all it can achieve in the hands of my younger staff members and even myself. Through all this, the transition to Open VPMS in the December of 2007, two separate Zepto virus attacks in 2016 and now in the twilight of my career, I have really enjoyed, no, clung on to Tony De Keizer as the most knowledgeable person in his field and a shining light in all things computer. Like the local hardware shop before the advent of Bunnings, he always had/has an answer to my every question and I could not value his input more highly. I wholeheartedly recommend Tony and Vertical Connect without qualification."
“We have worked with Vertical Connect for over 10 years. On every occasion they have promptly turned our problem into a solution, They are rock solid reliable - just what you need to manage one of your greatest assets - your practice management system and client records. Thanks, Vertical Connect!”
"We have been using the services of Vertical Connect since we opened nearly 5 years ago. In that time they have helped us any and every time we have needed it. They regularly help us get the most out of our software, and are especially supportive during upgrades. Can't speak highly enough about Asha and Tony who both go above and beyond whenever we need them. Their knowledge and enthusiasm for the products they support makes our working lives so much easier. I wouldn't hesitate to recommend them."