We collect, hold, use and disclose personal information to carry out functions or activities under the Australian Information Commissioner Act 2010 (AIC Act), the Privacy Act 1988 (Privacy Act) and the Freedom of Information Act 1982 (FOI Act)
At all times Vertical Connect will only collect the information we need for the particular function or activity we are carrying out.
Generally, we collect an individual’s personal information from that individual. For example, we may collect information from you when you complete our Commercial Account Application Form, or when you provide us with information, whether in person, by telephone, online or in writing. If you submit an order (including by telephone or online), we will collect information necessary to fulfil that order.
However, occasionally we may also collect personal information from someone other than the individual, for example from any other organisation with which you have had any dealings, or which you have nominated to act as trade referee, or from publicly maintained records.
We may also collect contact details and some other personal information if you are on our Newsletter Mailing list or subsequent mailing list for promotions/advertising.
We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored on secure servers. Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.
We are not responsible or liable for the security of data sent via the internet.Read More
Sometimes we may need to collect sensitive information about you, for example, to handle a complaint. This information will only be kept for the purpose of the complaint and will not be used for any other purpose.
Vertical Connect has its own public website — www.verticalconnect.net —There are a number of ways in which we collect information through our website.
We use Google Analytics to collect data about your interaction with our website. Google Analytics is hosted by a third party. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect with these tools include:
Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website.
Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.
Email lists, registrations and feedback
We may use your personal information to advise you of new products and marketing initiatives that we think may be of interest to you. This may include product and service offerings, newsletters and general information about us.
If you prefer not to receive information about our products and services you can ask to be removed from the relevant circulation list by contacting us, using the details listed below.
We never disclose personal information to a third party for the purpose of allowing them to direct market their products or service to you, unless you have expressly consented to that disclosure.
We use Mailchimp to manage our mailing lists and event registrations.
We use social networking services such as Facebook and YouTube to communicate with the public about our work. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Facebook and YouTube (a Google company) on their websites.
Unless expressly authorised to do so by the relevant User, Vertical Connect will not disclose any User’s personal information to any third party except where (a) the disclosure relates to the purposes for which the information was collected (as stated above); (b) Vertical Connect believes in good faith that it is required to do so by law; or (c) that third party is a Related Company of Vertical Connect and is involved in the provision of the Vertical Connect Website, Vertical Connect application or Services to Users. Notwithstanding the foregoing,
To ensure that the personal information we collect is accurate, up-to-date and complete we:
We also review the quality of personal information before we use or disclose it.
We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or in accordance with the Australian Privacy Principles, please contact us, using the details listed below, so we have an opportunity to resolve the issue to your satisfaction.
We will log your complaint and our privacy officer will:
If we have tried to resolve your complaint and you are not happy with our response, you may also contact the Office of Australian Information Commissioner by calling 1300 363 992 or by visiting www.oaic.gov.au.
We will tell you promptly that we have received your complaint and then any actions that will be taken.
"We have been using Open VPMS for close to 10 years in our practice, and have found the team at Vertical Connect to be invaluable in getting the most out of the software. They are prompt and patient with our requests for help. In particular Asha has been excellent in facilitating upgrades, ironing out bugs and generally being incredibly helpful - there are many improvements we have made over the last couple of years that we couldn't have done without her expertise. Highly recommend Tony, Lisa, Asha and the Vertical Connect Team if you wish to get the most out of your Open VPMS software."
"Tony and his team designed and installed our first server and operating environment 12 years ago and have been with us ever since advising on major system upgrades, OpenVPMS updates and secondary provider interfaces such as Smartflow Sheet and Cubex. Our practice is heavily reliant on IT systems and the Vertical Connect team have been a fantastic support. "
"We recently used the services of Vertical Connect to assist with the implementation of a new Patient Reminder system. Many changes were necessary and the support that Asha Bauer provided was invaluable. My queries were always responded to in a timely fashion and Asha’s thoroughness and follow up was excellent. Since the implementation of the reminder system Asha has become my ‘go to’ person for any software problems and she never lets me down."
"We have used Vertical connect for a number of years. Tony & Asha have provided us with great support. We are not the IT experts - they are. They work with us to help us achieve the outcomes we need."
"I first came into contact with Tony De Keizer in 1989 when we became only the 2nd veterinary practice in WA to computerise. Initially just using the Network software for accounts I was brutally introduced into a world with its own language and jargon, the computer age. Thanks to Tony, who incidentally has been the only computer guru I have even partially understood, we moved on to full integration 18 months after the accounts package, with case histories and the whole deal. It has been a love-hate relationship for me but from the outset I fully realised the obvious benefits of computerisation and whilst I still struggle with typing, I really value all it can achieve in the hands of my younger staff members and even myself. Through all this, the transition to Open VPMS in the December of 2007, two separate Zepto virus attacks in 2016 and now in the twilight of my career, I have really enjoyed, no, clung on to Tony De Keizer as the most knowledgeable person in his field and a shining light in all things computer. Like the local hardware shop before the advent of Bunnings, he always had/has an answer to my every question and I could not value his input more highly. I wholeheartedly recommend Tony and Vertical Connect without qualification."
“We have worked with Vertical Connect for over 10 years. On every occasion they have promptly turned our problem into a solution, They are rock solid reliable - just what you need to manage one of your greatest assets - your practice management system and client records. Thanks, Vertical Connect!”
"We have been using the services of Vertical Connect since we opened nearly 5 years ago. In that time they have helped us any and every time we have needed it. They regularly help us get the most out of our software, and are especially supportive during upgrades. Can't speak highly enough about Asha and Tony who both go above and beyond whenever we need them. Their knowledge and enthusiasm for the products they support makes our working lives so much easier. I wouldn't hesitate to recommend them."