The Privacy Act 1988 requires entities bound by the Australian Privacy Principles to have a privacy policy. This privacy policy outlines the personal information handling practices of Vertical Connect.
We collect, hold, use and disclose personal information to carry out functions or activities under the Australian Information Commissioner Act 2010 (AIC Act), the Privacy Act 1988 (Privacy Act) and the Freedom of Information Act 1982 (FOI Act)
At all times Vertical Connect will only collect the information we need for the particular function or activity we are carrying out.
Generally, we collect an individual’s personal information from that individual. For example, we may collect information from you when you complete our Commercial Account Application Form, or when you provide us with information, whether in person, by telephone, online or in writing. If you submit an order (including by telephone or online), we will collect information necessary to fulfil that order.
However, occasionally we may also collect personal information from someone other than the individual, for example from any other organisation with which you have had any dealings, or which you have nominated to act as trade referee, or from publicly maintained records.
We may also collect contact details and some other personal information if you are on our Newsletter Mailing list or subsequent mailing list for promotions/advertising.
We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored on secure servers. Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.
We are not responsible or liable for the security of data sent via the internet.
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"We have been using Open VPMS for close to 10 years in our practice, and have found the team at Vertical Connect to be invaluable in getting the most out of the software. They are prompt and patient with our requests for help. In particular Asha has been excellent in facilitating upgrades, ironing out bugs and generally being incredibly helpful - there are many improvements we have made over the last couple of years that we couldn't have done without her expertise. Highly recommend Tony, Lisa, Asha and the Vertical Connect Team if you wish to get the most out of your Open VPMS software."
"Tony and his team designed and installed our first server and operating environment 12 years ago and have been with us ever since advising on major system upgrades, OpenVPMS updates and secondary provider interfaces such as Smartflow Sheet and Cubex. Our practice is heavily reliant on IT systems and the Vertical Connect team have been a fantastic support. "
"We recently used the services of Vertical Connect to assist with the implementation of a new Patient Reminder system. Many changes were necessary and the support that Asha Bauer provided was invaluable. My queries were always responded to in a timely fashion and Asha’s thoroughness and follow up was excellent. Since the implementation of the reminder system Asha has become my ‘go to’ person for any software problems and she never lets me down."
"We have used Vertical connect for a number of years. Tony & Asha have provided us with great support. We are not the IT experts - they are. They work with us to help us achieve the outcomes we need."
"I first came into contact with Tony De Keizer in 1989 when we became only the 2nd veterinary practice in WA to computerise. Initially just using the Network software for accounts I was brutally introduced into a world with its own language and jargon, the computer age. Thanks to Tony, who incidentally has been the only computer guru I have even partially understood, we moved on to full integration 18 months after the accounts package, with case histories and the whole deal. It has been a love-hate relationship for me but from the outset I fully realised the obvious benefits of computerisation and whilst I still struggle with typing, I really value all it can achieve in the hands of my younger staff members and even myself. Through all this, the transition to Open VPMS in the December of 2007, two separate Zepto virus attacks in 2016 and now in the twilight of my career, I have really enjoyed, no, clung on to Tony De Keizer as the most knowledgeable person in his field and a shining light in all things computer. Like the local hardware shop before the advent of Bunnings, he always had/has an answer to my every question and I could not value his input more highly. I wholeheartedly recommend Tony and Vertical Connect without qualification."
“We have worked with Vertical Connect for over 10 years. On every occasion they have promptly turned our problem into a solution, They are rock solid reliable - just what you need to manage one of your greatest assets - your practice management system and client records. Thanks, Vertical Connect!”
"We have been using the services of Vertical Connect since we opened nearly 5 years ago. In that time they have helped us any and every time we have needed it. They regularly help us get the most out of our software, and are especially supportive during upgrades. Can't speak highly enough about Asha and Tony who both go above and beyond whenever we need them. Their knowledge and enthusiasm for the products they support makes our working lives so much easier. I wouldn't hesitate to recommend them."
For any urgent support queries please contact us on 03 8737 9309. For any non urgent matters please email support@verticalconnect.net or to lodge a support ticket Click Here