Our professional services team are always available to provide support for your software systems. We are experts in OpenVPMS and understand that you want quick answers to any questions or issues you have.

Vertical Connect strives to provide the best support possible with every contact!

We operate in an industry built on trust.  This can only be achieved through communication and experienced support personnel – from the very first contact.

Two avenues for support are available – Phone & Email.   If you’re already a Customer of Vertical Connect and would like to lodge a support ticket or view our knowledge base please Click Here  to access our Customer Support Portal.

To register to use Customer Support Portal follow these instructions –  Instructions  – Customer Support Portal

Email Support

Please send your support requests to:  support@verticalconnect.net.  

Please include the following information:  

  • Customer Name
  • Contact Person
  • Telephone and/or email address
  • Priority of task – ie – Critical, important, 1 week, 2+ weeks
  • Subject
  • Description

Phone Support

For urgent support please contact us on the number below.

Phone Support    –       +61 3 8737 9309

Office Hours:    Monday – Friday  7:00am – 7:00pm  – AEST

Customer Reviews

Phone Support

For any urgent support queries please contact us on 03 8737 9309. For any non urgent matters please email support@verticalconnect.net or to lodge a support ticket Click Here