WHAT’S NEW

New Software Release –  OpenVPMS Version 2.0

The latest OpenVPMS Version (2.0) has been released mid  2018.  For a complete list of the changes included in this release please check out the Version 2 Release Notes.

Some of the new features included are:

The Enhanced reminder project is a substantial change to the way reminders operate and will involve a reasonable amount of implementation time to setup the new configuration options.  This will include formatting of rich text email content, SMS templates and more advanced reminder rules.

If you have any queries or would like additional information please contact the team at Vertical Connect.

Administration News

Vertical Connect has implemented a centralised Support Email and Telephone number for all your support needs.

How this will affect you, our customers’

  • Instant logging of Support tickets through Service Desk Support  Software
  • Multi-Channel logging of tickets through email, phone, chat or website form
  • Automatic acknowledgement that we’ve received your query with expected resolution time
  • Customer Portal for Knowledge Base, ticket logging and ticket history
  • Streamlined process for Prioritising your support needs
  • Dedicated customer support consultant looking after your needs

Centralised Email:    support@verticalconnect.net

Centralised Phone Number:   +61 – 3 – 8737 9309 

Staff News

Maggie Hansberry has retired.   Maggie has worked for Vertical Connect in Western Australia for many years supporting our customers with their OpenVPMS queries.  Maggie has decided to retire and spend time with her family and travel.  We wish Maggie well in the future and hope she enjoys great holiday adventures.

Asha Stott got married.  In March 2019 Asha  married her long time partner Tristan.  We wish Asha and Tristan all the best for the future.  Congratulations.  You’ll notice that Asha Stott is now Asha Bauer.

Customer Reviews

Phone Support

For any urgent support queries please contact us on 03 8737 9309. For any non urgent matters please email support@verticalconnect.net or to lodge a support ticket Click Here